Balance Works Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website, www.balanceworks.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Information We Collect

We may collect:

Personal information you provide — Name, email address, phone number, and any other details you submit via forms or email.
Usage data — Information about how you use our site, such as pages viewed and time spent.
Cookies and tracking technologies — Used to operate the site, improve performance, and understand visitor behaviour (see our Cookie Policy for details).

2. How We Use Your Information

We may use your information to:

Respond to your inquiries.
Provide services or information you’ve requested.
Improve our website and user experience.
Send updates or marketing communications (only if you’ve opted in).

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests, such as improving our services.

4. Sharing Your Information

We do not sell or rent your personal data.
We may share it with:

Trusted service providers who help us operate our website or business (e.g., hosting, analytics, email platforms).
Legal authorities if required by law.

5. Cookies

We use cookies in accordance with PECR.
Non-essential cookies (such as analytics) will only be used if you give consent via our cookie banner. For more details, see our Cookie Policy.

6. Data Storage & Security

We store your data securely and take reasonable measures to protect it.
We only keep personal data for as long as necessary for the purposes set out in this policy.

7. International Data Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place to protect your data.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for data processing.
Object to certain types of processing.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, contact us at hello@balanceworks.uk

9. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions, contact us at:
Balance Works Ltd
Email: hello@balanceworks.uk
Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE